At Smile Pouches, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from us. By accessing our site or placing an order, you agree to the terms below.

1. Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

• Full Name

• Shipping and Billing Address

• Phone Number

• Email Address

• Purchase history and preferences

• Any other information voluntarily provided by you

2. How We Use Your Information

We use your information in the following ways:

Order Processing & Customer Support

• To process and fulfill your orders

• To send updates regarding your order status, including shipping and delivery

• To respond to customer service requests

SMS and Email Updates

• By placing an order, you consent to receive SMS and/or email communications related to your order and stock availability.

• These updates may include order confirmations, restock alerts, shipping notifications, and other operational communications.

Marketing Communications

• Separate from order updates, we may send marketing offers and promotions only to customers who have opted in.

• If you sign up for our newsletter or SMS marketing list, you’ll receive occasional messages about special offers, new product releases, and promotions.

You can unsubscribe or opt out from marketing messages at any time by clicking the "unsubscribe" link in any email or replying “STOP” to any SMS.

3. Consent

By placing an order on our website, you give consent to Smile Pouches to contact you via the phone number and/or email provided for order-related communications, including SMS and email updates.

Marketing communications will only be sent to users who explicitly opt in to receive promotional emails or texts.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers (e.g., shipping companies, payment processors) only as necessary to complete your order.

5. Data Security

We use industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure.

6. Your Rights

You have the right to:

• Access or update your personal information

• Withdraw consent for marketing communications

• Request deletion of your data (where applicable by law)

7. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

📧 support@smilepouches.ca
📍 [Insert Mailing Address]