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PRIVACY POLICY

Who We Are

  • FUTUREXCEL VENTURES, operating as SMILE POUCHES / SMPH, [Address]. Contact: .

What We Collect

  • Identity & Contact: name, age/DOB (for age verification), email, phone, billing/shipping addresses.

  • Order & Payment: order details; limited payment info (full card data stays with our processor).

  • Usage & Technical: device/browser data, IP, cookies, analytics, interactions with our site, emails, and SMS.

  • Communications: messages to us and your marketing preferences.

Why We Use It

  • Order fulfilment (processing, shipping, support).

  • Account/customer service and age verification.

  • Marketing & personalisation (with required consents).

  • Security, fraud prevention, analytics, and service improvement.

Sharing Your Information

  • We do not sell your personal information.

  • We share data with providers strictly for marketing and fulfilment purposes, including:

    • Ecommerce/hosting (site operation)

    • Payment processors (payments/fraud prevention)

    • Email/SMS platforms (communications/marketing)

    • Shipping/fulfilment partners (delivery/tracking)

    • Analytics & support tools

  • Providers are contractually limited to using your data only to serve us.

International Transfers

  • Some providers may process data in the United States or elsewhere; we use appropriate safeguards (e.g., contractual clauses).

Retention

  • We keep personal information only as long as needed for the above purposes and legal/financial obligations.

Your Choices & Rights (Canada)

  • You may access, correct, or update your information and change marketing preferences at any time.

  • To exercise rights, contact [privacy email]. We may verify your identity.

Security

  • We employ administrative, technical, and physical safeguards appropriate to data sensitivity. No method is 100% secure; use strong, unique passwords.

Cookies & Tracking

  • We use cookies and similar tech for core functionality, analytics, and personalised offers. You can manage cookies in your browser; disabling some may affect features.

Children

  • Not intended for minors. We do not knowingly collect information from persons under the legal purchase age for nicotine in their province/territory.

Updates

  • We may revise this policy periodically.

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