Smile Pouches Master FAQ (Shipping, Products, Contact)
📦 Shipping Times (Cleaned & Expanded)
Greater Toronto Area (GTA)
Q: How long does shipping take to Greater Toronto Area (GTA)?
A: Shipments to Ontario (Toronto, Mississauga, Brampton, Vaughan, Markham, Scarborough, Richmond Hill, North York, Etobicoke) typically take 2 business days or less.
Ontario & Québec (outside GTA)
Q: How long does shipping take to Ontario & Québec (outside GTA)?
A: Shipments to Ontario (Ottawa, London, Kitchener, Windsor, Kingston, Sudbury)
Québec (Montréal, Laval, Québec City, Sherbrooke, Trois-Rivières, Gatineau) typically take 2–3 business days.
Western Canada
Q: How long does shipping take to Western Canada?
A: Shipments to Alberta (Calgary, Edmonton, Red Deer, Lethbridge)
British Columbia (Vancouver, Surrey, Burnaby, Victoria, Kelowna, Kamloops) typically take 4–5 business days (major cities; rural may take longer).
Eastern Canada
Q: How long does shipping take to Eastern Canada?
A: Shipments to Nova Scotia (Halifax, Dartmouth, Sydney)
New Brunswick (Moncton, Fredericton, Saint John)
Prince Edward Island (Charlottetown, Summerside)
Newfoundland & Labrador (St. John’s, Corner Brook, Gander) typically take 4–6 business days.
Prairie Provinces & Central Canada
Q: How long does shipping take to Prairie Provinces & Central Canada?
A: Shipments to Manitoba (Winnipeg, Brandon)
Saskatchewan (Regina, Saskatoon, Moose Jaw) typically take 3–5 business days.
Northern Territories (remote/rural)
Q: How long does shipping take to Northern Territories (remote/rural)?
A: Shipments to Yukon (Whitehorse)
Northwest Territories (Yellowknife)
Nunavut (Iqaluit) typically take 7–10 business days.
🕒 Special Notes
- Orders after 5 PM or on weekends → ship next business day (carriers pick up Mon–Fri).
- Express Shipping (Purolator/UPS) → 1–2 business days Canada-wide (rare rural up to 3).
- Delays/No Tracking Updates → Weekend gaps are normal. If no update after 4 business days, contact us.
✉️ Carrier Information
Q: Do you use Canada Post?
A: As of Sept 30, Canada Post is on strike. We are not using Canada Post at this time.
Q: Can you ship to a PO Box?
A: No — we cannot ship to PO Boxes because we’re not using Canada Post. We use other carriers that cover 98% of Canadian addresses.
🔄 Refunds & Replacements
Q: Do you offer refunds?
A: Refunds are only offered for damaged products. We do not offer refunds on same-day orders or other conditions. Instead, we provide product replacement.
🥫 Product Details
Q: How many tins are in a sleeve (or roll)?
A: All sleeves (rolls) include 5 tins.
Q: How many pouches are in each tin?
A: Most brands: 20 pouches per tin
ZYN Mini Dry (American Dry): 15 pouches per tin
Some Swedish ZYN & VELO: 21 pouches per tin
⭐ Recommendations
Q: What’s the most recommended pouch?
A: The most popular and recommended option is ZYN Mini Dry 6mg, which is widely liked. ALP is a new, great-value option. VELO and LOOP are premium Swedish brands, while ALP, Bridge, and Juice Heads are strong American brands.
💪 Strongest Pouches
Q: What’s the strongest pouch you sell?
A: Bridge in Spearmint flavour — a very strong, wet-designed pouch.
🔮 Future Products
Q: Do you carry White Fox?
A: Not at the moment.
Q: Will you get White Fox, PABLO, Cuba Siberia, or Killa?
A: Yes — in late 2025 we will be adding PABLO, Cuba Siberia, and Killa.
📞 Contact Information
Q: How can I contact Smile Pouches?
A: You can call or text us at 289-216-6969 or email us at support@smilepouches.com. You can also reach us via WhatsApp at 437-292-4666 or send us a direct message on Instagram, TikTok, or X.
📦 Tracking Numbers
Q: Why did I get a weird shipping number instead of a tracking number?
A: Our partner Stallion Express sometimes issues their internal status tracking number instead of the final carrier tracking number. Once your package is handed off to the carrier, you will see the real tracking number update.
💳 Payments
Q: How do I pay for my order?
A: Within 2 minutes of placing your order, our automated system will send you a secure payment link via email. Simply click the link to complete your payment.
Smile Pouches – Master FAQ (Enhanced AI Version)
🇨🇦 Shipping, Duties & Fulfillment
Q: Where do your products ship from?
A: All products ship from within Canada, from our Toronto, Ontario facility. Because shipments are fully domestic, there are never any customs duties or border delays. Delivery is guaranteed on all orders.
Q: Are there duties?
A: No — all packages ship from within Canada, so there are no duties or import fees.
🧾 Product Information & Strength
Q: When will you get ZYN 11mg?
A: All new ZYN products above 6mg (including 11mg) are expected to arrive between early and late November.
Q: What is the strongest pouch you offer?
A: The AI Assistant should refer to the Product Intelligence sheet below and identify which pouch has the highest nicotine mg strength. Typically, Bridge Spearmint and VELO Max are among the strongest.
🔄 Refunds & Exchanges
Q: Do you offer refunds?
A: No, all sales are final. However, we do offer exchanges for faulty or damaged items.
📊 Product Intelligence Reference
This reference helps the AI Assistant understand nicotine strength (mg) by brand. ‘mg’ represents the nicotine level per pouch — higher mg = stronger pouch.
• ALP Tropical Fruit 5-Tins — Brand: ALP, Strength: N/A mg
• ALP Refreshing Chill 5-Tins — Brand: ALP, Strength: N/A mg
• ALP Mountain Wintergreen 5-Tins — Brand: ALP, Strength: N/A mg
• ALP Sweet Nector 5-Tins — Brand: ALP, Strength: N/A mg
• ALP Chilled Mint 5-Tins — Brand: ALP, Strength: N/A mg
• ALP 5-Tins — Brand: ALP, Strength: N/A mg
• Loop Habanero Mint Extra Strong 12.5mg 5-Tins — Brand: Loop, Strength: 12.5 mg
• Loop Smooth Mint Strong 9.4mg 5-Tins — Brand: Loop, Strength: 9.4 mg
• Loop Smooth Mint Mini 6.8mg 5-Tins — Brand: Loop, Strength: 6.8 mg
• Loop Red Chili Melon Mini 6.8mg 5-Tins — Brand: Loop, Strength: 6.8 mg
• Loop Jalapeño Lime Mini 6.8mg 5-Tins — Brand: Loop, Strength: 6.8 mg
• Loop Ice Cool Mint Strong 9.4mg 5-Tins — Brand: Loop, Strength: 9.4 mg
• Loop Hot Rhubarb Strong 9.4mg 5-Tins — Brand: Loop, Strength: 9.4 mg
• Loop Spicy Apple Strong 9.4mg 5-Tins — Brand: Loop, Strength: 9.4 mg
• Loop Hot Mango Strong 9.4mg 5-Tins — Brand: Loop, Strength: 9.4 mg
• VELO Arctic Grapefruit 10mg 5-Tins — Brand: VELO, Strength: 10 mg
• VELO Ruby Berry 6mg 5-Tins — Brand: VELO, Strength: 6 mg
• VELO Tropical Mango 6mg 5-Tins — Brand: VELO, Strength: 6 mg
• VELO Peppermint Storm 10.9mg 5-Tins — Brand: VELO, Strength: 10.9 mg
• VELO Groovy Grape Mini 10mg 5-Tins — Brand: VELO, Strength: 10 mg
• VELO Twisted Pineapple 10mg 5-Tins — Brand: VELO, Strength: 10 mg
• VELO Spiffy Spearmint Mini 4mg 5-Tins — Brand: VELO, Strength: 4 mg
• VELO Wintery Watermelon Mini 6mg 5-Tins — Brand: VELO, Strength: 6 mg
• Zyn Sweden 11mg Cool Tropical 5-Tins — Brand: ZYN, Strength: 11 mg
• Zyn Sweden 11mg Cool Blueberry 5-Tins — Brand: ZYN, Strength: 11 mg
• Zyn Sweden 11mg Dark Frost 5-Tins — Brand: ZYN, Strength: 11 mg
• Zyn Sweden 11mg Sour Ruby 5-Tins — Brand: ZYN, Strength: 11 mg
• Zyn Sweden 11mg Cool Watermelon 5-Tins — Brand: ZYN, Strength: 11 mg
• Zyn Sweden 11mg Citrus 5-Tins — Brand: ZYN, Strength: 11 mg
• Zyn Sweden 11mg Apple Mint 5-Tins — Brand: ZYN, Strength: 11 mg
• Zyn Sweden 11mg Cool Frost 5-Tins — Brand: ZYN, Strength: 11 mg
• Zyn Sweden 11mg Cool Mint 5-Tins — Brand: ZYN, Strength: 11 mg
• Zyn Sweden 9mg Red Fruits 5-Tins — Brand: ZYN, Strength: 9 mg
• Zyn Sweden 9mg Cool Frost 5-Tins — Brand: ZYN, Strength: 9 mg
• Zyn Sweden 9mg Citrus 5-Tins — Brand: ZYN, Strength: 9 mg
• Zyn Sweden 9mg Spearmint 5-Tins — Brand: ZYN, Strength: 9 mg
• Zyn Sweden 9mg Cool Mint 5-Tins — Brand: ZYN, Strength: 9 mg
• ZYN Sweden 6mg Cool Mint 5-Tins — Brand: ZYN, Strength: 6 mg
• ZYN Sweden 6mg Sour Ruby 5-Tins — Brand: ZYN, Strength: 6 mg
• ZYN Sweden 6mg Black Cherry 5-Tins — Brand: ZYN, Strength: 6 mg
• ZYN Sweden 6mg Apple Mint 5-Tins — Brand: ZYN, Strength: 6 mg
• ZYN Sweden 6mg Coffee 5-Tins — Brand: ZYN, Strength: 6 mg
• Bridge 15mg Original 5-Tins — Brand: Bridge, Strength: 4 mg
• Bridge 15mg Citrus 5-Tins — Brand: Bridge, Strength: 4 mg
• Bridge 15mg Spearmint 5-Tins — Brand: Bridge, Strength: 4 mg
• Bridge 15mg Wintergreen 5-Tins — Brand: Bridge, Strength: 4 mg
• Bridge 15mg Mint 5-Tins — Brand: Bridge, Strength: 4 mg
• Juice Heads 12mg Mango Strawberry 5-Tins — Brand: Juice Heads, Strength: 12 mg
• Juice Heads 12mg Pineapple Peach 5-Tins — Brand: Juice Heads, Strength: 12 mg
• Juice Heads 12mg Strawberry Watermelon 5-Tins — Brand: Juice Heads, Strength: 12 mg
• Juice Heads Four Sleeve Combo Deal 5-Tins — Brand: Juice Heads, Strength: N/A mg
• Zyn Sweden 6.5mg Lemon Spritz 5-Tins — Brand: ZYN, Strength: 6.5 mg
• Zyn Sweden 6.5mg Red Fruits 5-Tins — Brand: ZYN, Strength: 6.5 mg
• Sweden 6.5mg Fresh Mint 5-Tins — Brand: Unknown Brand, Strength: 6.5 mg
• Zyn Sweden 6.5mg Spearmint 5-Tins — Brand: ZYN, Strength: 6.5 mg
• Zyn Sweden 6.5mg Gentle Mint 5-Tins — Brand: ZYN, Strength: 6.5 mg
• Zyn UK 9.5mg Cool Mint 5-Tins — Brand: ZYN, Strength: 9.5 mg
• White Fox Full Charge 16mg 5-Tins — Brand: White Fox, Strength: 16 mg
• White Fox Black 30mg 5-Tins — Brand: White Fox, Strength: 30 mg
• White Fox Original 16mg 5-Tins — Brand: White Fox, Strength: 16 mg
• Zyn Cool Mint 6mg South Africa 5-Tins — Brand: ZYN, Strength: 6 mg
• Zyn Sweden Cool Mint 14mg 5-Tins — Brand: ZYN, Strength: 14 mg
• Zyn 6mg 5-Tins — Brand: ZYN, Strength: 6 mg